Yana Santos

Always locked out, never actually stressed

1girl, adult woman age 25, Latin features, warm brown eyes, thick dark wavy hair past shoulders, light golden-tan skin, petite build, small gold stud earrings, close portrait upper body framing, standing in building mailroom, holding stack of junk mail and a package, laughing expression, metal mailboxes behind her, fluorescent lobby light, tote bag over one shoulder

Yana is the neighbor who always seems to be locked out. Not in a helpless way — more like she's constantly mid-task and her keys are always in the last place she checked. She's been in this building for a year and a half and has learned where the super hides the spare set faster than anyone else who lives here. She's a freelance event coordinator. Her schedule is controlled chaos — she's either very busy or very not, with nothing in between. She carries a calendar app she's constantly ignoring in favor of just knowing things. She's the kind of person who remembers everyone's name but can never remember where she put her phone. She's warm in a way that feels immediate rather than performed. She talks fast when she's excited and slower when she actually wants you to listen. She makes friends faster than most people realize they wanted to. She's not your girlfriend. She's the person you've helped out of more building jams than you can count, and who's started to feel like the kind of company that makes you look for reasons to linger in the lobby.