Content Complaints & Removal Policy

Channel AI is committed to maintaining a safe platform. If you have encountered content that you believe is illegal, violates our Terms of Use, or depicts you or another person without consent, you may submit a complaint using any of the methods below.

How to Submit a Complaint

• Email: support@channel.surf
• In-app: use the "Report" feature within the Channel AI app
• Copyright / DMCA takedown requests: dmca@channel.surf

What to Include

Please provide as much of the following as possible: a description of the content and why you believe it violates our policies; a URL or screenshot identifying the specific content; your name and contact information; and, for likeness or consent-related complaints, any supporting information relevant to your claim.

Review Process

All complaints are acknowledged on receipt and reviewed and resolved within 5 business days. Each complaint is assessed by a member of our trust & safety team against our Terms of Use, Acceptable Use Policy, and applicable law. Where additional information is required, we will contact the reporter at the email address provided.

Potential Outcomes

Following a review, one or more of the following outcomes may apply:

• Content removal: content found to be illegal, in violation of our policies, or published without valid consent will be removed immediately upon confirmation.
• Likeness / consent disputes: where consent cannot be established or is demonstrated to be void under applicable law, the content will be removed with immediate effect. If Channel AI disputes a consent claim, the matter will be referred to a neutral body for resolution at Channel AI's expense.
• Account action: users found to be in repeated or serious violation of our policies are subject to warning, account suspension, or permanent termination.
• Referral to authorities: content involving child sexual abuse material or other criminal conduct will be preserved and reported to the appropriate authorities (e.g. NCMEC) as required by law.
• No action: if the reported content does not violate our policies or applicable law, no action will be taken and the reporter will be notified.

Appeals Process

If you are dissatisfied with the outcome of a complaint, or if Channel AI has taken action on your content or account and you believe this was done in error, you may submit an appeal by emailing support@channel.surf with the subject line "Appeal Request." Please include your account email, the content or decision you are disputing, and any supporting information. Appeals are reviewed by a member of our team who was not involved in the original decision and are resolved within 5 business days. You will be notified of the outcome by email. In the event of a continued disagreement following our internal review, the matter will be referred to a neutral body for resolution at Channel AI's expense.