Channel AI guide

Billing and energy basics on Channel AI

Understand how to check current plan details, energy usage, subscription management, and support paths before creating more on Channel AI.

Quick answer

Images and videos may use energy, and details can vary by model, account state, and plan.
Use the app and pricing page for current plan details instead of old screenshots.
Use support paths for subscription, payment, or account-access issues.

Step 1

Pricing and plan details can change, so Channel AI's current app surfaces are the source of truth.

Review pricing before starting a long creation session.
Use in-product account menus to find subscription management when available.
Avoid relying on old blog posts, screenshots, or third-party summaries for plan details.

Step 2

Energy is a usage concept for creation actions, and costs can vary across product flows.

Check the current energy indicator or pricing surface before generating many images or videos.
Remember that free and subscribed accounts may have different access patterns.
If a charge or usage count looks wrong, collect the account context before contacting support.

Step 3

Use the Channel AI resources and contact pages, or email support@channel.surf when an issue needs staff review.

Include the email or account identifier tied to the subscription when contacting support.
Do not expect support pages to override payment processor or app-store rules.
For cancellation or management, start from the current account menu or subscription page.

Where do I see current Channel AI prices?

Use the pricing page and in-product subscription surfaces. Prices and plan details can change.

What is energy used for?

Energy is used by creation workflows such as image and video generation. Current costs can vary, so check the product before creating more.

Who should I contact for billing help?

Use the Channel AI resources and contact pages, or email support@channel.surf when an issue needs staff review.